Energy management and building automation systems are great for optimizing operational efficiency and reeling in energy costs. When they are working, EMS/BAS systems produce alarms. Whether you have a central hub, an online UI or push notifications to your mobile device, one thing is clear - you will always have alarms to deal with.
Depending on how specific you are with your rules configuration, you might have a lot of alarms, potentially hundreds per week, especially if you deal with multiple buildings in a portfolio. This especially becomes noisy when you pair it with the other notifications you receive already: texts, emails, phone calls, social media notifications, etc. - it can be enough to make you want to silence your phone! But then you might miss the notification that the space temp in your building on Main Street has been above 80 degrees for almost an hour…
Automation World has identified three main challenges when it comes to alarm management:
At FSG, we understand how difficult it is to manage the vast amount of EMS/BAS alarms you receive, which is why we created the FSG Smart Buildings Customer Support Center. Situated in Round Rock, Texas, our 24/7/365 team is made up of former HVAC technicians, electricians, and building automation experts who bring their years of experience to each and every client interaction.
As such, you can rest easy knowing that the team handling your alarms knows how to properly interpret notifications, remotely troubleshoot EMS/BAS issues, dispatch trucks for repair and, more importantly, recognize when doing so would be unnecessary. Our team is already trained and ready to work for you at a fraction of the cost involved in hiring an in-house expert.
Our proprietary alarm monitoring software, Flight Deck, empowers our technicians with the ability to view alarms in the context of your entire operation, not just a single isolated incident. This is useful when that alarm you muted, the one about the Main Street site being above 80 degrees for an hour, happens to be a recurring alarm indicative of an equipment issue.
At FSG, we make it easy to get started and can become your remote alarm management team in as little as 24 hours. Learn more here and contact us today to discuss a better way to handle your EMS/BAS alarms.
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