Monitoring Services

High Touch, High Quality Monitoring and Support from Building System Experts

Talk to Expert
or call 512-835-6120

Monitor and maintain your facilities by remotely troubleshooting and de-escalating issues with FSG’s team of building automation technicians, engineers and SMEs.

Current wait time
Current resolution time

We adopt and monitor any existing hardware.

We make it easy to get started. We can become your team in as little as 24 hours.

Automated Logic (ALC)
And more

Monitoring Packages We Offer

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  • EMS/BAS Alarm Management
  • Email correspondence
  • Weekly health reporting
  • Advanced troubleshooting and escalations
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  • All Monitoring Package features
  • Technical phone support
  • Technician dispatch
  • Work order tracking
  • Dedicated account team
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  • All Monitoring Package features
  • All White Glove Service features
  • 24/7 concierge service
  • Turnkey facility services

Monitoring & Support Package

With the monitoring package, utilize FSG to manage and monitor your energy management and building automation system alarms.

Alarm Management

Have on less thing to worry about. FSG Smart Buildings will monitor your systems and triage alarms as they occur.

  • Space - High Temp
  • Space - Low Temp
  • Offline equipment - RTUs, lighting, etc.
  • Offline systems
  • C02 & Humidity
  • Metering - Critical baseline deviations
  • IoT sensors
Email Correspondence

We are here to help. Email FSG Smart Buildings to ensure your system is operating the way you need it to.

  • Request setpoint adjustments
  • Change schedules
  • Verify system status
Account Management

Keep your systems healthy, now and into the future. FSG Smart Buildings is committed to protecting uptime and extending the life of your system.

  • Client onboarding
  • Weekly health reporting
  • Subject matter experts on hand for escalations and advanced troubleshooting
  • Recommendations on necessary action, dispatch, or parts replacement

White Glove Service

FSG’s White Glove Service gives you all the benefits of the Monitoring Package with additional support, advanced troubleshooting, and technician dispatch for any of your building system needs.

Technical Phone Support

Our techs are available whenever you need to handle your most urgent requests via phone.

  • Inbound and outbound
  • EMS-related troubleshooting (setpoint changes, online/offline status, etc.)
  • Lighting schedule changes
  • HVAC setpoint and schedule changes
  • Refrigeration adjustments
  • Commissioning
Technician Dispatching

FSG Smart Buildings will ensure technicians are dispatched when needed, provide accurate documentation and verify completion of work for the following services.

  • Electrical
  • Lighting
  • Signage
  • Mechanical
  • Telco services
  • Controls
Work Order Tracking

All dispatching services include timely and accurate work order tracking.

  • Work order creation
  • Real-time tracking
  • Work order closeout
  • NTE requirements
  • Reporting as needed
Account Management

Your dedicated account management team is specifically trained on your systems and facility needs.

  • Client onboarding
  • Dedicated phone and email to use
  • Team of people assigned to your account & systems
  • Weekly health reports and feedback cycles
  • Ongoing collaboration on solutions & improvement
  • Training and documentation
  • Service Level Agreements (SLAs)
  • Corporate compliance
  • AP concierge support

Tactical Operations Center

By turning FSG Smart Buildings into your Tactical Operations Center, you will have 24/7 support for any building needs, even those outside of the scope of your building automation system.

24/7 Concierge Service

Anytime. Any problem. FSG Smart Buildings is available to help solve your building challenges.

  • Email, text, and chat support
  • Dedicated phone line for off-hour emergencies
Turnkey Facility Services

Let FSG Smart Buildings become your remote facility maintenance employee. We will run down your service calls for anything in your buildings.

  • Lighting repairs
  • HVAC maintenance
  • EMS/BAS repairs
  • Plumbing needs
  • Landscaping services
  • Janitorial services
  • More


Custom Alarm Management Software

FlightDeck is the custom building automation and energy management system alarm management software by FSG Smart Buildings, helping our expert monitoring team remotely diagnose and triage alarms.

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Our techs see what your employees see.

FSG techs have duplicate builds, so there's no guessing involved.

1 Tell us about your building automation goals.
2 FSG will design, integrate and install a building automation solution that fits your needs.
3 See and act on your system anytime, anywhere with the Chariot platform.

Our locations and affiliate networks are positioned to address your needs.

Any device. Any system. Any facility. Any time. Automating your buildings has never been easier.

Get Quote
or call 512-835-6120
Download Free Guide:

How a Remote Monitoring Team Can Make Your Building Work for You

Traditionally, building management was exactly that: managing a building. But now that buildings are infused with technology--now that they are “smart”--the role of building and facility managers has evolved into the more strategic position of helping organizations meet their operational goals.

Download your free guide

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