Set Your Smart Building Up For Success With Real-Time Support
We understand that our work is not done when we launch a smart building system. In fact, perhaps the most important work we do is the ongoing support that enables our clients to run efficient and sustainable buildings.
Key components of our support program include:
Live monitoring for real-time oversight of building systems
On-demand technical support for immediate issue resolution
Remote triage for quick assessment and diagnosis
Continuous training for building managers and staff
Compliance and software user management for regulatory adherence
Service coordination for seamless repairs
Data analytics for deep insights into building performance
Comprehensive reporting to support informed decision-making and strategic planning
We’ll explore each of these features in more detail to see how they work together to contribute to the smart building ecosystem.
Live Monitoring
We implement live monitoring for real-time tracking and analysis of building systems, including HVAC, lighting, security, and energy. This continuous oversight enables us to immediately detect issues or anomalies and take swift action to keep systems performing as planned—and keep energy consumption under control.
As part of our live monitoring program, we can create standard and customized alarms for customers. In fact, a daily operational task might have alerts with hundreds of notifications, many of which will resolve themselves within a matter of seconds or minutes. Our team is able to receive alarms and alerts 24/7, allowing us to immediately address any potential issues raised in your system. Taking immediate action reduces the discomfort of building occupants and maximizes energy savings for the building owner.
On-Demand Technical Support
Our on-demand technical support team provides immediate assistance to address and resolve technical issues as they arise. This service is crucial for minimizing downtime and ensuring the seamless operation of building systems.
We provide live U.S. based technical support representatives that are well-versed in all areas of building automation systems. Our representatives can assist with simple and complex issues and are readily available within 30 seconds or less, 24/7 through the calendar year, via phone or email.
Remote Triage
Remote triage involves the use of advanced diagnostic tools and real-time data analysis to quickly identify and assess issues from afar. This approach minimizes the need for on-site visits, allowing for a quick resolution to problems and reduced downtime. By leveraging remote triage, building managers can efficiently prioritize maintenance tasks, allocate resources more effectively, and ensure the continuous optimal performance of building systems.
Ongoing training
We provide ongoing training to building managers and staff to ensure they remain updated on managing these advanced systems effectively. Training involves regular updates and education on the latest smart building advancements, operational best practices, and compliance requirements. Continuing education allows building owners to improve performance, rapidly troubleshoot issues promptly, and implement sustainable practices more effectively.
Compliance Management
We closely manage compliance to ensure that all systems and processes adhere to relevant regulations and standards. Meeting these standards help reinforce operational integrity and health and safety while securing financial benefits, managing risks, and driving continuous improvement. We are your smart buildings trusted advisor, helping your buildings meet agreed-upon performance standards and driving significant savings in the process.
Of course, maintaining compliance doesn’t only involve monitoring and reporting on metrics. Our user-friendly building management platform Chariot gives you visibility into how your buildings are performing, as well as easy user administration for everyone involved in your smart building system.
Additionally, we help coordinate service for “fix and break” repairs. Our advanced monitoring and diagnostic tools identify and categorize problems quickly, allowing for efficient scheduling of repairs. Being proactive minimizes downtime, reduces maintenance costs, and ensures the continuous operation of your critical systems.
Data Analytics
We leverage advanced algorithms and big data to optimize the performance and efficiency of your building. By analyzing data from various building systems, such as HVAC, lighting, and security, we can identify patterns, predict maintenance needs, and enhance your energy management. Furthermore, our data analytics facilitates smarter decision-making by providing actionable insights and real-time feedback on building operations.
We create hundreds of reports from data collected from each smart building in an effort to further maximize value. Collecting and analyzing historical data allows our experts to perform root cause analysis as well as help you discover ways to save on your energy costs.
Reporting
To maintain optimal efficiency, sustainability, and comfort, we analyze compliance reports to ensure your building adheres to relevant regulations and standards. This process includes tracking energy usage, environmental impact, safety protocols, and data security measures to ensure compliance with governmental and industry-specific requirements.
We also utilize program reporting, which involves the systematic collection and analysis of data to evaluate the performance of your building’s systems. This reporting provides insights into energy use, the efficiency of your building, and how well you’re meeting sustainability goals. By tracking against preset goals and benchmarks, program reporting ensures that your smart building is delivering its intended benefits and aligning with your business objectives.
To better understand your building’s environmental performance, we conduct sustainability reporting, looking at metrics such as energy consumption, water usage, and carbon footprint. This reporting leverages advanced data analytics to help you make informed decisions to reduce waste and enhance sustainability. By tracking and optimizing these metrics, your smart building can significantly contribute to your broader sustainability goals.
FSG Smart Buildings helps businesses reach their energy efficiency and sustainability goals. Contact us and find out how we can achieve your organization’s goals today.